Learn how your team can use the coUrbanize platform for online community engagement to manage engagement across multiple projects, collect representative input, activate a larger audience of stakeholders, and leverage tangible data to best inform project decisions.

coUrbanize gives people a way to share their feedback and have a voice in the process without having to go to a meeting - by simply posting a comment online, texting in their ideas, or leaving a voicemail.

A Community Engagement Platform.

Customizable Platform

Showcase the latest project information and plans on a flexible platform optimized for development + planning

Comment Moderation

Keep conversations constructive with real-name requirement, comment review and spam + profanity filters

Email & SMS Updates

Scale community outreach with email and text-message (SMS) updates automatically sent to project followers

Project Timeline

Track historical milestones and update the community about upcoming meetings, filings and expected key dates

Text & Voicemail Integration

Capture feedback from a broader representation of the community by empowering them to share comments via text and voicemail

Polling

Survey community members to get to know them better, understand their needs and to get feedback on project details

Curated Comment Topics

Gather opened-ended responses with customized comment topics including the ability to comment on image and video prompts

Letters of Support

Collect and share electronic letters of support from the community that can be easily added to public record

Private Feedback

Give local stakeholders a less intimidating vehicle to share feedback that is contrary to or different from popular opinion

Custom Tabs & Forms

Add pages to showcase FAQs or expand on community benefits. Use forms so community members can request a meeting

Interactive Maps

Enable community members to comment on specific intersections and areas of the community

Analytics & Reports

Get at-a-glance analysis of sentiment trends and outreach reports with project analytics and all comments

New Ways to Drive Engagement


Our industry faces a harsh reality that civic engagement hinges on the ability to attend public meetings. But in actuality, most people don't go to these meetings.

Those who do attend are whiter, richer and older than their fellow neighbors. Many perspectives, especially from those that benefit from public planning and new development, go unheard.

Think about the single mom who’d love to voice her support for affordable housing, but she doesn’t have childcare during the meeting time, or the neighbors who may not speak English as their first language. Or people who just don’t have the time or desire to attend a three-hour meeting after work.

To activate these people, who are often silent supporters for projects, means giving them different ways to share their feedback, questions and concerns without having to attend a meeting.

How It Works

Feedback via SMS Text & Voicemail

Computer access and literacy is still a barrier for some community members. But, most people have a cellphone. Letting people share their feedback via text or voicemail gives the community a fast, easy way to communicate.

Integrated Translation

Community members are more likely to give feedback if they can communicate in the language that's most comfortable for them. The coUrbanize platform, SMS signage, and other materials can be translated into multiple languages to encourage more representative responses.

Gather Comments Online

Create a two-way dialogue with the community online to build trust and showcase community support before votes and hearings. You can also dispel and correct misinformation, leading to more support for your project.

77% of comments on coUrbanize are positive, 5x higher than in-person meetings

Gather Private Feedback

Some of your silent supporters may be more likely to share their feedback if their comments could be submitted privately. Now, community members have the option to share ideas directly with the project team without having to post publicly.

Strategic Services + Support

Guided Onboarding

Customized user training and project setup from a dedicated Customer Success Manager (CSM) supporting your team throughout the entire project lifecycle. Your CSM will guide you through a soft launch and public launch to ensure a controlled process.

Engagement Strategy

A curated engagement strategy based on the success of 400+ projects on coUrbanize. Your CSM will collaborate with you on weekly strategy calls and provide support on ongoing community communication, including updates and comment responses.

Forum Moderation

All user comments are monitored by our team. If any community member uses profanity, spams the conversation or otherwise violates the coUrbanize community guidelines, our team removes the comments and reaches out to the poster directly, on your behalf.

See coUrbanize in Action on these Featured Projects

MXD Substation Development Plan

Cambridge, MA

Sustainability Action Agenda

Detroit, MI

Crystal City Parks Project

Arlington, VA

Case Studies

Designing a Community from the Ground Up

JBG SMITH used coUrbanize’s text-messaging features, moderated comment forum, and digital letters of support to connect with silent supporters and secure approval for National Landing, the future home of Amazon’s HQ2.

Activating Suburban Supporters

By investing in open communication on coUrbanize, Beacon Communities shortened their approvals process to just 5 months, saving valuable time and resources. The team continues to use coUrbanize to provide construction updates.

Building Support for Affordable Housing

By educating the community and dispelling myths, Mercy Housing built community support and gained a fast approval for a 54-unit affordable housing development in Sherman Oaks, California for seniors who have experienced homelessness.

Some of Our Customers

See how coUrbanize can help your team. Let's talk.